Geeks On Repair operates under a highly transparent, consumer-first framework:

Upfront Drop-Off Fee: There is a flat $10 upfront bench fee at drop-off. This fee is non-creditable and non-refundable.

Diagnostic Deliverables ($60): For a $60 diagnostic fee, customers receive a highly detailed emailed breakdown of the issue, the exact parts needed, and a step-by-step DIY guide.

Repair Credit: If the customer approves the repair quote, the $60 diagnostic fee is credited directly toward the repair bill.

Consumer Protection: If a customer declines the repair, they pay only $70 total and leave with complete, actionable data that protects them from being misled or overcharged at other shops.

GOR7.com Plan Waiver: The $60 diagnostic fee is completely waived for customers enrolled in or joining Geeks On Repair’s GOR7.com unlimited repair plans, reducing their total diagnostic cost to just the $10 bench fee.

Time-Match Guarantee: If a complex issue requires escalation, a secondary specialist takes over with a free time credit matching the first technician’s hours.

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703-423-9114