Virus Removal in Northern Virginia and Jacksonville, FL
If your computer suddenly crawls, your browser opens pages you never asked for, or a full-screen warning tells you to call “Microsoft support”, you probably have an infection. Geeks On Repair has removed viruses, spyware, ransomware and scam software since 2009 for homes and businesses right here in Northern Virginia and in the Jacksonville, Florida area. We come to you, pick the computer up for free, or connect remotely.
Northern Virginia: 703-423-9114 | Jacksonville, FL: 904-383-9897
Signs you need virus removal
- Pop-ups or fake security alerts, even with the browser closed
- Your home page or search engine changed on its own
- Files renamed or locked, with a ransom note asking for payment
- Fans running hard and the computer slow when you are not doing anything
- Friends getting strange emails or messages “from you”
- Someone called and asked to remote into your computer, and you let them
How we remove it
- Stop the damage. We disconnect the infected computer and, if needed, back up your files first.
- Clean it thoroughly. We scan with several tools, then check startup items, browser extensions, scheduled tasks and remote-access programs by hand. Automated scanners miss things; a technician doesn’t skip them.
- Close the door. We apply updates, remove the program or setting that let it in, and change compromised passwords with you.
- Protect it. We set up protection that works quietly, and we show you what scam pop-ups look like so you can close them next time.
Ransomware and scam calls
If files are encrypted, don’t pay and don’t restart repeatedly. Call us. We check for backups, shadow copies and recoverable versions before anything else. If a scammer had remote access, we remove their tools, check your browser for saved passwords, and help you decide what to change first.
On-site, pickup or remote
- On-site: we come to your home or office. Call us for pricing.
- Free pickup: the diagnosis is paid at pickup and credited toward the repair if you go ahead.
- Remote virus removal: available to our neighbors all across Northern Virginia and the Jacksonville area. Call us to get started.
Where we remove viruses
Northern Virginia: Ashburn and Loudoun County, Leesburg, Sterling, Herndon and Reston, Tysons and McLean, Fairfax and nearby towns.
Jacksonville, Florida area: Jacksonville, Jacksonville Beach and Ponte Vedra, Orange Park and Fleming Island, St. Johns and Nassau County.
Virus removal questions
Will I lose my files? Usually not. We back up what we can before cleaning, and we tell you up front if anything looks unrecoverable.
Is a free antivirus scan enough? It catches common threats, but adware, browser hijackers and remote-access tools often survive it. That is why we check by hand.
Do you work on Macs? Yes. Macs get adware and scam profiles too, and we clean those the same way.
Other services: laptop repair, desktop repair, TV/Smart Home Installs, and all service areas.